CSMTLGY Inc. operating as Venus Nails & Spa ("Venus Nails & Spa", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, receive treatments, or communicate with our studio.
1.Information We Collect
We may collect personal information necessary to provide spa, beauty, and wellness services, including:
- Contact Details: Name, email address, phone number, and physical address.
- Booking & Service History: Appointment dates, requested services, preferences, and treatment notes.
- Health & Safety Disclosures: Allergies, skin conditions, medical history, sensitivities, or pregnancy status relevant to safe treatment delivery.
- Payment Details: Payment information processed securely through certified, PCI-compliant third-party providers (such as Fresha).
- Technical Data: IP address, browser type, operating system, and browsing activity collected via cookies and analytics.
2.How We Collect Information
Information is collected through:
- Direct Interactions: Booking an appointment online, by phone, email, SMS, or in-person, or completing consultation forms.
- Automated Technologies: Cookies, server logs, and analytics tools when navigating our website.
- Third-Party Booking Systems: Verified booking platforms such as Fresha.
3.How We Use Your Information
We use your personal information to:
- Deliver, schedule, and manage your spa and beauty treatments.
- Send appointment confirmations, updates, and reminder notifications.
- Process transactions securely.
- Respond to inquiries and provide customer support.
- Send promotional communications and exclusive offers (where opted-in).
- Improve our website, service quality, and overall customer experience.
- Comply with applicable legal, tax, and health regulations.
4.SMS Communications
By providing your mobile number and opting in to SMS communications, you consent to receive appointment reminders, confirmations, service alerts, and promotional messages.
- Message frequency varies based on your booking activity.
- Standard message and data rates may apply according to your mobile carrier.
- You may opt out at any time by replying STOP to any text message.
- For assistance, reply HELP or contact our team directly at info@venusnailsspa.ca.
5.Email Communications
By subscribing or booking with us, you may receive emails regarding appointment details, service updates, newsletters, and promotional offers.
You can opt out of promotional emails at any time by clicking the 'Unsubscribe' link at the bottom of any marketing email.
6.Health Information Confidentiality
Health disclosures (such as allergies or skin conditions) are strictly collected to ensure service safety and suitability.
Health information is treated with strict confidentiality and is accessible only by authorized staff directly involved in your care.
7.Payment Security
All credit card and payment processing is handled through secure, certified third-party payment gateways (e.g. Fresha/Square).
Venus Nails & Spa does not directly store complete credit card numbers on our local servers.
8.Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers strictly to operate our business, including:
- Booking & Management Platforms: Fresha
- Email Marketing Services: Brevo
- Certified Payment Processors
- Website Hosting & IT Infrastructure Providers
- Analytics & Performance Services
- Professional Advisors & Regulatory Authorities when required by applicable law
These providers are legally restricted to using your information solely for authorized business purposes.
9.Photos, Testimonials & Marketing Content
Separate written consent is obtained before using client photos, videos, testimonials, or treatment results for marketing, social media, advertising, or promotional materials.
Clients may withdraw consent for future marketing materials at any time by contacting us.
Withdrawal does not require removal of materials already published where legally permitted.
10.Minors' Privacy
Services for individuals under 18 years of age require parental or guardian consent.
We do not knowingly collect personal information from minors without appropriate parent or guardian authorization.
11.Data Security
We implement reasonable physical, technical, and administrative safeguards to protect personal information, including:
- Secure, encrypted communication channels (SSL)
- Password-protected databases
- Restricted employee access control
- Verified, secure third-party platforms
While we take all reasonable precautions, no method of transmission or storage is 100% immune, and absolute security cannot be guaranteed.
12.Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, maintain accurate business records, resolve disputes, and comply with legal obligations.
When information is no longer required, it is securely deleted or anonymized.
13.Cookies & Web Analytics
Our website uses cookies and technical tracking tools to enhance user navigation, measure traffic patterns, and personalize your experience.
You can choose to disable cookies through your browser settings, though some website features may function with reduced performance.
14.Access & Correction Rights
You have the right to request access to the personal information we hold about you and to ask for corrections if any data is inaccurate or incomplete.
To submit an access or correction request, please email info@venusnailsspa.ca.
15.Cross-Border Data Processing
Some of our third-party service providers may store or process data outside of Canada.
When data is processed internationally, it may be subject to the laws and lawful disclosure requirements of those foreign jurisdictions.
16.Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the revised policy.
17.Contact Us & Privacy Officer
Privacy Officer
CSMTLGY Inc. o/a Venus Nails & Spa
438 1/2 Preston Street, 2nd Floor, Ottawa, Ontario K1S 4N4
Email: info@venusnailsspa.ca | Phone: 613-800-3162
Website: https://venusnailsspa.ca
If you have any questions or concerns regarding your privacy, please contact our Privacy Officer.
Email Privacy Officer
